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Top Part of Pre-lit Tree Not Lighting Up?

The top section of my pre lit Christmas tree will not light up. When I take the top section off the tree and plug it in by itself all the lights light up. I do not know why the top part will not come on when the rest of the tree works perfectly?

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Bronze Feedback Medal for All Time! 196 Feedbacks
November 19, 20180 found this helpful

It sounds like something is gumming up the connection. Did you check the connection to make sure it looks OK?

I wouldn't monkey with it, but if you see something like a piece of tinsel stuck, that would be OK to remove.

Who made it? Call the company and ask for their guidance. Sometimes they have great tips that only they would know about to fix.

Also ask if it is under warranty!! Never know!! Wishing you an easy fix!!!

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Gold Post Medal for All Time! 677 Posts
November 19, 20180 found this helpful

Make sure the wires arent getting twisted when you put them back on the tree.

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Diamond Post Medal for All Time! 1,298 Posts
November 24, 20180 found this helpful

You may want to check the manual to see if there are any troubleshooting for the issue you're experiencing.

Example: www.christmaslightsetc.com/.../Troubleshooting-Prelit-Christmas...

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Or, contact the manufacture.
If this is a new tree, you can also exchange or return to deal with less of a hassle too.

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December 18, 20210 found this helpful

A late reply, but someone searching for the same problem will get a correct answer anyways.
There is a plug on the pole, the lights' plug got disconnected from pole with handing. The plug is very discrete and blends into the pole. Look for it and re-plug the lights into the pole.

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