Top Part of Pre-lit Tree Not Working?

January 21, 2018

I have a three part Christmas tree. All the bulbs on the top portion have a black shadow in them and do not light up. I replaced a couple of bulbs, but nothing happened.


They are all not lighting. What do I do to have the whole tree lit. I bought it in December 2015.


Gold Post Medal for All Time! 677 Posts
January 21, 20180 found this helpful
Best Answer

Contact the manufacturer. There may be a specific type of bulb you must use.

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February 15, 2021

The bottom part of the top piece of my pre-lit tree went out. These lights are wired in parallel, so if one goes out, the others stay lit. The whole top section is on the same strand and I've checked every single bulb in the bottom part that is out and they are all securely in the socket. I've even checked the fuses, although the top of the strand is still lit.

If I remove one bulb, the whole strand goes out. If I replace a bulb in the section that is out with one I've already tested, the section still stays dark. It doesn't make sense. I don't know what else to do. Any suggestions?

A Christmas tree with some of the lights out.


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February 15, 20210 found this helpful
Best Answer

You say that you have checked the fuses but sometimes these are difficult to judge whether they are working correctly.
Be sure you are checking all of the fuses - check your instructions.


I have read lots of this type question and it seems to get more confusing and not much solving.

I would say to find your instructions/tag on tree/register receipt and contact the manufacturer as they can tell you more about your lighting than anyone. Companies are usually very helpful and may even replace the lights for free.
If you cannot find the manufacturer name then try to remember the store where purchased. If you have only had it for less than 2-3 years the store will probably help you.

You can also ask your questions on some of the forums but I could not find very many listed.

Sorry, this is all that I can suggest but usually someone on the forums can help.

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November 19, 2018

The top section of my pre lit Christmas tree will not light up. When I take the top section off the tree and plug it in by itself all the lights light up.

I do not know why the top part will not come on when the rest of the tree works perfectly?


Bronze Feedback Medal for All Time! 196 Feedbacks
November 19, 20180 found this helpful

It sounds like something is gumming up the connection. Did you check the connection to make sure it looks OK?

I wouldn't monkey with it, but if you see something like a piece of tinsel stuck, that would be OK to remove.


Who made it? Call the company and ask for their guidance. Sometimes they have great tips that only they would know about to fix.

Also ask if it is under warranty!! Never know!! Wishing you an easy fix!!!

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Gold Post Medal for All Time! 677 Posts
November 19, 20180 found this helpful

Make sure the wires arent getting twisted when you put them back on the tree.

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Diamond Post Medal for All Time! 1,298 Posts
November 24, 20180 found this helpful

You may want to check the manual to see if there are any troubleshooting for the issue you're experiencing.



Or, contact the manufacture.
If this is a new tree, you can also exchange or return to deal with less of a hassle too.

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December 18, 20210 found this helpful

A late reply, but someone searching for the same problem will get a correct answer anyways.
There is a plug on the pole, the lights' plug got disconnected from pole with handing. The plug is very discrete and blends into the pole. Look for it and re-plug the lights into the pole.

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December 9, 2018

I have a 3 part 7.5' pre lit LED Christmas tree. It is 2 yrs old. The bottom piece lights up and switches perfectly fine between the white and multi colored lights, however the entire middle section and top sections will not light up at all.

They attach to one another with the power pole that runs thru the middle of the tree. The power pole is in 3 parts, you set one section of tree/power pole combo on top of the other to build the tree.


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December 9, 20180 found this helpful

You might have a burnt out fuse. The problem with pre-lit trees is they dont last long. People give them away on Freecycle all the time.


It might be a good fix to just strong some lights over the ones that dont work.

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December 8, 2014

The top section go our tree will not light up no matter how we combine the plugs together.

By Ak

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