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Top Part of Pre-lit Tree Not Working?

I have a three part Christmas tree. All the bulbs on the top portion have a black shadow in them and do not light up. I replaced a couple of bulbs, but nothing happened. They are all not lighting. What do I do to have the whole tree lit. I bought it in December 2015.

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Gold Post Medal for All Time! 677 Posts
January 21, 20180 found this helpful
Best Answer

Contact the manufacturer. There may be a specific type of bulb you must use.

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Diamond Post Medal for All Time! 1,298 Posts
January 21, 20181 found this helpful

Like Judy mentioned, you could contact the manufactures and ask about their trouble shooting options. Or, if the tree has any warranty.

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January 22, 20180 found this helpful

Yes, contacting manufacturer is a good idea. I thought that I was doing that. Will try again with some different addresses. Thanks

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January 23, 20180 found this helpful

Finally found the right address for manufacturer. They are sending me a one -time replacemebt string of lights. Won't deliver to Canada though.

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